Reservations & Requirements

Charges begin on the day of drop off, regardless of time. Pick-ups by 12:00pm will not be charged for that day. Pick-ups after 12:00pm will be charged for a full day. We accept Payment by cash, check, or credit card (Visa/Master Card/Discover).

Drop-off & Pick-up Times:

Monday-Friday: 8:00am-12:00pm OR 5:00pm-8:00pm
Saturday: 8:00am-1:00pm OR 5:00pm-8:00pm
Sunday 4:00pm-6:00pm ONLY
The GATE is USUALLY CLOSED between noon and 5:00pm

ReservationsRESERVATIONS ARE REQUIRED AND Vet Records MUST be checked in advance. A 10% deposit is required for regular reservations BUT a 50% deposit will be required for all Holiday reservations. Deposit is fully refundable if cancellation is made more than 24 hours in advance EXCEPT for holiday reservations, which need to be canceled 30 days or more in advance. Cancellation of Holiday reservation or a decrease in the amount of days reserved less than 10 days in advance will result in full payment for days originally reserved. Holidays include but are not limited to ALL 3-Day weekends, Christmas, Spring Breaks, Thanksgiving, & New Years.

Some major holidays will require a minimum number of days. Please call the Pro Shop for more details.

PROOF OF CURRENT VACCINATIONS AS DICTATED BY COMAL COUNTY OR SAN ANTONIO WILL BE REQUIRED.Current DHLP, Rabies and Canine Cough vaccines are necessary! ALL SHOTS MUST BE CURRENT AT LEAST 7 DAYS PRIOR TO ARRIVAL!!!!!!

Early Pick Up

If you will not need all of the days you reserved, a 24-hour notice of cancellation is required, Otherwise you will be charged for the next day. This does not apply to holidays.

Your Pet’s Personal Possessions

Although we will try, we do not guarantee the safe and clean return of any of your pet’s personal items brought during their stay. Please limit the number of items you bring along, and label each one with your last name & the pet’s name. With that in mind, try not to bring their most valuable item or your prized possession. Stick to items you may consider disposable since it may not come back all in one piece.